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Contact Center

Enhance your customer communications with tailored contact center solutions

NPC’s versatile and scalable contact center solutions give you an effective way to communicate with your customers and respond to their changing needs. Our contact center specialists work from pre-determined, plain language phone scripts and have access to our backend production systems which allow us to offer a growing number of contact center solutions that include anything from customer service, warehousing and order fulfillment to incident-specific data breach call center solutions.

Our on-site call center within our contact center is managed by an experienced staff trained to understand the specific needs of your event. Skilled contact center specialists consistently deliver useful information in an accurate and easy to understand manner.

To keep our customers informed during contact center projects, NPC’s software developers designed a flexible and adaptable proprietary reporting system that provides easy-to-use call logging capabilities for our operators so we can deliver to our customers real-time activity reports and manage escalations as they occur. We also provide:

  • 24/7 accessibility
  • Quality control systems
  • Multiple language support for inbound calls
  • Detailed call statistics and reports
  • Call recording (if requested)
  • Advanced call routing/escalation capabilities
Our contact center specialists are trained to handle both in-bound and out-bound calls, and our responsive training program includes extensive instruction on handling PII, PHI and HIPAA-related information. Security is always a priority when it comes to our customers’ data and information. That’s why all of our contact center specialists must sign a confidentiality agreement that states they will maintain the secrecy of our customers’ information during all contact center activities, and our operations are located on-site in a low-traffic area of our secure facility.

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