The NPC Customer Service "Specialist Difference"

Your very own dedicated Customer Service specialist
120-plus years combined NPC work experience
Over half a century of combined customer service experience — working with you one-on-one with your personalized programs
Over-the-top technical and operational knowledge to assist you every step of the way with your commercial and government projects
Well-rounded background in all facets of NPC operations
Whether you're a large or small business, you'll be treated with the same personalized care at NPC.

About NPC

Customer Service

In case you haven’t noticed we added the word "specialist" to each of our Customer Service associates' titles a little while back. Why you ask?

The word Specialist, according to Dictionary.com, is defined as:

spe·cial·ist [spesh-uh-list] - “a person who devotes himself or herself to one subject or to one particular branch of a subject or pursuit.”

That definition is an accurate description of our Customer Service specialists. Our dedicated team continuously works toward helping you reach your goals with your print and communications projects. That can only be done with a top-notch customer service team — one that you’ll find here.

Our flexibility over the years has allowed our Customer Service team to work in several different NPC departments, including: scheduling, operations, composition, conversion, data management, mailing, purchasing, human resources, logistics and sales, just to name a few. This experience has given our specialists first-hand knowledge of these areas which complements our ability to assist you on a daily basis while helping you overcome any project challenges.

Whether you move in the commercial or government world, here are some of the things we’ll do for you:

Proactively learn and fully understand the technical details of your project;
Develop and implement automated processes to save you time and money;
Create and schedule your production plans;
Coordinate with all the departments in our company that your project or contract touches, so you have a fully integrated yet streamlined process;
Leverage our internal customer service to give you the greatest benefit of our knowledge and experience;
Manage your entire project — from initial contact through final billing;
Ensure all your activities remain on track and on time without sacrificing quality; and
Most of all, exceed your expectations.

Our customer service motto is simple: “Doing the little things for our customers makes the biggest difference.” That’s the NPC way.

Call us today at 800-847-5757 and find out for yourself why we’ve added “Specialist” to our customer service!