Partner & Customer Solutions
Data Breach Notification Services
NPC provides timely and accurate data breach notification services for organizations whose patients or clients have experienced a breach of their personal, confidential or sensitive information.
The Challenge
Immersion, Ltd. is a sales organization that saw a need in the cyber risk marketplace to create a comprehensive data breach response effort that addresses the state and federal requirements in the event that organizations have a breach of their patients’ or clients’ personal, confidential and sensitive information. Immersion offers such a service.
According to Tom Kristofco, President of Business Continuity Concepts, and someone who has worked in helping clients prepare for data breach incidents, “One of the biggest challenges is that state and federal regulations require that notifications be 'in the mail' within a certain number of days. Given the complex nature of a data breach, the notification timeline is often condensed to days not weeks. In addition, state attorney generals have the ability to enforce fines and penalties for failure to notify within the required time frame relative to their own state statute as well as the HITECH (Health Information Technology for Economic and Clinical Health) federal statute.”
Organizations that experience a data breach face a number of challenges. After determining the size and scope of the data breach, the organization needs to figure out what information has been compromised and what partners are needed to effectively respond to the incident.
NPC's Solution
While Immersion has the expertise of the state and federal laws relative to data breach response, it was critical for them to find a partner that not only had the capabilities to produce notices but also understood the tight timeframes that clients would be under to get notices in the mail. By applying NPC’s preparation, print, mail and on-time delivery performance to data breach notification services, Immersion was able to find the perfect match for its service.
As the largest print and mail supplier to the federal government, NPC’s on-time performance (99 percent in 2010) benefits organizations who are under a tight deadline to mail their notices. NPC also understands the complexities of producing such a critical notification, as we have been producing mission critical documents for many federal agencies and key commercial clients from our secure production facility for a number of years. NPC has built internal systems and external partnerships to support these critical communications.
Results
According to Larissa K. Crum, Immersion’s Executive Vice President, “NPC has really committed to being in this marketplace with us. They understand that the 'ink on paper' part of data breach response is the easy part. NPC’s ability to assist our clients in all of the necessary steps prior to print is what makes them unique. Our data breach clients have been very satisfied with NPC’s performance, many of whom have been up against a very tight deadline for notification.”
- Immersion has been able to leverage NPC’s past government performance and quality systems to create a unique and competitive notification solution.
- Immersion clients have utilized NPC’s front-end services, like National Change of Address and Deceased Suppression, to minimize returned mail, which has statutory implications depending on the quantity returned.
- NPC’s vast paper inventory allows Immersion to manage breaches of 5,000 or 5 million.
- NPC applies lessons learned from previous incidents to help clients avoid common pitfalls.
- NPC works very closely with Immersion's call center to ensure a smooth transition from notification to the initial “live response.” NPC creates a sequence number that appears on the bottom of the letter so the call center can track and report on multiple incidents at once.
- NPC has developed a return mail management system to assist organizations in handling all of the potential returns that could come as a result of known bad addresses.
Learn more ...
If you would like to learn more about our customized, integrated solutions, contact an NPC representative today at 800-847-5757 or email info@npcweb.com.