Data Breach Incident and Crisis Communication Planning and Set-up
The InfoLaunch™ team will work in conjunction with your security and business continuity planning teams to establish your structured communication response to notify impacted parties in the event of a data breach or other crisis. This service includes:
- Review of states in which your business is subject to notification statute
- Storage of client sample notification letter formats
- Assist client in the determination of parties authorized to declare an event / sign letters
- Establishment of responsible client team members and contact protocols
- Establishment of communication procedures to follow in event of data breach or crisis
- Establishment of file transfer protocol to be followed to enable notifications
- Conduct of mock notification printing and mailing test (not to exceed 100 pieces)
- Suggest revisions to crisis communication plan as necessary
Provisioning of Production Capacity
As a result of our substantial production and mailing capacity, the InfoLaunch™ team is able to enter into agreements with the customer to guarantee predetermined production quantities and time frames for a data breach or other crisis communication printing and mailing.
Breach Declaration and Notification Production Services
The InfoLaunch™ team is able to make available to the customer a wide variety of breach declaration and notification production options to suit the needs of the organization. Upon the formal declaration of a breach or other crisis event, the InfoLaunch™ team initiates the notification process, produces the required written notification documents, prepares them for mailing from our secured facility, mails the documents within the agreed upon timeframe, follows up the status of any undeliverable items, and reports status back to management.
Periodic Testing
The InfoLaunch™ team will assist the customer in the establishment of a change management policy and procedure to follow to keep the data breach notification plan current, and to conduct periodic testing of the details of the program to ensure the plan remains workable. A wide variety of testing allowances are available to the client for selection of the proper frequency needed to meet customer requirements.
Other Services
The InfoLaunch™ team also offers additional services to the customer to assist in the development of a comprehensive program to notify and manage end-client communications in the event of a data breach or other crisis event. Information is available upon request:
- Call Center Support Services
- Secure Storage of Notification Materials
- Return Mail Management
- Web Site Information Management
- Post-Breach Survey Services
The Letter of the Law: Data Breach Notification Statutes Expose Gap in Incident Response Plans
Tom Schwartz, President of Immersion, Ltd., co-authored an article with Thomas J. Kristofco, president of Business Continuity Concepts, that appeared in the November/Decmeber edition of Continuity Insights magazine.
The article, entitled "The Letter of the Law: Data Breach Notification Statutes Expose Gap in Incident Response Plans" focuses on data breach incident response plans and the legan ramifications surrounding these breaches.
Immersion, Ltd. is a wholly owned subsidiary of NPC, Inc., one of the largest providers of printing and related services to the federal government. Immersion is a sales office for NPC's core products and offers InfoLaunch™ services. For more information on Immersion or InfoLaunch™, please contact:
Thomas E. Schwartz
President
Larissa K. Crum
Executive Vice President
Immersion, Ltd.
Innovation Park at Penn State
330 Innovation Blvd., Suite 101
State College, PA 16803
1.866.377.8210 (toll free)
814.237.2610 (fax)
