Surveys
Surveys can reveal insights of great value to your work. In order for the results to be accurate and meaningful, mechanisms for development, production, and reporting must be top-notch. You don't need to do it alone. The staff at NPC can get your critical results quickly and painlessly.
Capturing an Audience
We can help you administer, design, and disseminate surveys for a large audience, or customize programs for distinct segments of a population. Your paper or Internet-based survey and supporting correspondence, such as a letter, reminder postcard, or follow-up, can be as customized as you desire.
- Customer Satisfaction Surveys
- Employee Satisfaction Surveys
- Patient Satisfaction Surveys
- Public Opinion Research
- Evaluations
Producing & Administering Surveys, Collecting Responses
From within a single facility, we can deliver on a production plan that drives response.
- Design assistance
- Printing and inserting
- Full mail house services including presorting and address verification
- Response collection
- Call services to assist respondents with questions
- Fulfillment services for follow-ups, literature requests, reminders, etc.
- Scanning—OCR, OMR and ICR and key entry capabilities
- Data formatting—all popular database and spreadsheet formats, CSV, delimited text, XML, and SPSS
- Data capture, coding, and management
- Image archiving
- Reporting
- In-depth analysis using experienced research partners
At the end of the project, you may choose to have all responses returned to you in hard copy or as an imaged archive, or you may request that we retain the responses for a period of time and then destroy them.
Increase Response Rates
NPC can receive responses from your audience via mail, fax, telephone, Internet, or e-mail. Multiple options make it easier for individuals to respond and ultimately provide you with increased response rates. Our translation and accessibility teams can prepare your surveys for completion by both Spanish and English speaking responders, as well as those who may be limited by disabilities.
Accurate Results. Guaranteed.
The success of your research is all about the results. We guarantee accuracy in the data capture of the responses we handle. If you find a discrepancy between those responses and the data reflected in our reporting, we'll fix it. We apply quality control techniques and always keep original surveys for reference until we're sure you're satisfied.
In addition, we take steps to protect your data from unintended usage. Although our entire facility is access-card secured, our survey services, digital printing, and mailing services are performed in areas that have an increased level of access restrictions.