Health Plan Solutions

Integrated Print and Mail Services to Support Health Plans

Health plans are complicated.  From navigating AEP to understanding EOB’s, your members face several challenges throughout their managed care journey. Whether you’re driving acquisition, engagement, or retention, NPC’s suite of integrated print, mail, and fulfillment services and comprehensive security posture helps optimize and protect the essential information your members need

compliance
COMMUNICATIONS

NPC combines security, accountability, and capacity to maintain the quality and integrity of your critical communications. To ensure print accuracy and 100% mail piece integrity, we protect your members’ sensitive data through a secure, closed loop process. By creating the same audit trail required by the federal government, you’ll have full visibility throughout the document lifecycle. From file receipt to mailing, this automated workflow delivers piece level verification and end-to-end chain of custody control. 

virtual & in-home care
delivery solutions

Your partner for implementing and scaling remote diagnostic and preventative screening programs

increase program participation

  • Print & mail management of pre-notifications to increase program awareness & boost response rates

accurately & reliably deliver patient results

  • Secure, customized workflows protect sensitive patient information
  • Print-on-demand solution ensures timely delivery of patient results

end-to-end program visibility

  • Tracking and reporting for full visibility into program delivery
  • Be prepared to staff call centers and support the patient journey

no hassle onboarding & program management

  • We understand printing and mailing so you don’t have to. Supply us the data in whatever format, provide any necessary requirements, and we’ll take it from there.

REMOTE SCREENING & DIAGNOSTIC KITTING & FULFILLMENT SERVICES

Marketing COMMUNICATIONS

Now more than ever, your members want to feel a sense of trust and reliability throughout their wellness journey. We work behind the scenes to automate, personalize, and streamline your communications programs. From network expansion to member engagement, NPC’s capabilities offer solutions for secure print, mail, digital communications while saving you time & money.  

Your members are depending on you. Depend on NPC’s expertise and capabilities to help you safeguard and deliver essential information to the right member, on-time, every time. 

DATA & CONTENT MANAGEMENT

SECURE PRINTING & MAILING

KITTING &
FULFILLMENT

RETURN MAIL
MANAGEMENT

DOCUMENT-TO-DATA
CONVERSION

OUR APPROACH

From enrollment materials and welcome kits to on-going benefit information, NPC’s capabilities offer solutions for secure print, mail, digital and fulfillment. 

Your goals and needs are our motivation. To meet these, we create tailored strategies, workflows, and experiences. Together, we’ll turn your informational marketing challenges into member connections.

Whether it’s for our customers or stakeholders, NPC has a solid reputation of building and delivering on all aspects of the partnership.  Through capacity, capabilities, and processes, we have a proven ability to consistently meet the needs and evolve with an ever-changing industry.  

From campaign management to quality, NPC project managers oversee your program to ensure quality and accuracy throughout the entire production cycle. We  develop integrated closed-loop processes that include layers of safeguards and controls to ensure the right information gets to the right person on-time.

NPC is one of the largest suppliers of print/mail, document and data services to the Government Publishing Office (GPO). Throughout this decades-long partnership, the Federal Government has entrusted NPC with some of our nation’s most critical communication needs. 

For more than 50 years, NPC has helped keep millions of Americans connected to critical information in times of transition, resilience, and re-imagination. Privately owned and operated, you can feel confident in our financial strength and government backed reputation to be there for you and your members today, tomorrow, and beyond

WE'VE GOT YOU COVERED

COMPLIANCE

  • SOC 2 + HITRUST CSF
  • FISMA NIST 800-53             Rev 4 
  • HIPAA/HITECH           

PERSONNEL

  • Federal Tier 2 Moderate Background Investigation (MBI) for Employees
  • General Background Check upon Hire
    • Annual Training Cyber-Security
    • Veterans Affairs Privacy, HIPAA, & Information
    • Security Awareness Safety & Security Training

PROCESS

  • Production Process Control
  • Material Control Plan
  • Defined Control Areas:
    • Data Processing
    • Digital Print
    • Inserting & Mailing

 

PHYSICAL

  • Restricted Access Areas
  •  24/7, 365,  ADT Camera Surveillance 
  •  Badge Access

It's IN OUR DNA.

Let's work together.