Compliant Collection Letter Outsourcing Solutions for the ARM Industry

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Streamline and automate your collection letter processes with a single-source solution so you can focus on maximizing revenue recovery for your clients.

NPC works with premier collection agencies throughout the receivables communication lifecycle, saving valuable time and money, all while helping maintain 100% compliance.

Lifecycle of a Collection Letter

We offer solutions throughout the Receivables Communication Lifecycle

  • Content Management

    Easily access all of your templates, seamlessly request and track content changes, and condense the content change process from weeks to days, all from one centralized content management system.

  • Data Hygiene

    Improve deliverability of mail, avoid re-mailing to customers who have already paid, reduce postage costs, limit return mail and enhance your chances of receiving payment.

  • Compliant Print, Mail & Digital Communications

    Maintain compliance and protect your reputation by ensuring 100% accountability for each and every record of the source data file, and validate that 100% of letters are correctly printed, inserted and mailed.

  • Return Mail Processing

    Eliminate the administrative burden of manually processing undeliverable mail, and get detailed insights into mail deliverability, including the number of address changes, mail forwards, and mail pieces returned as undeliverable.

  • Document Archiving, Retrieval & Storage

    Satisfy any auditing requests and empower your customer service team by enabling them to easily search and retrieve documents—all from an archived database containing PDF images of each mail piece—including letter, inserts and envelope.

Following the Lifecycle of a Collection Letter

Maintain 100% compliance throughout the process… and make sure you’re getting all of these benefits.

All Supported by an Experienced & Dedicated Workforce

Our mission, culture and training strategy promotes employee engagement and development, which means you’ll be supported by experienced people who care every step of the way.

Rigorous Standards and Controls for Cyber & Physical Security

NPC is committed to safeguarding PHI, PII and other sensitive information from theft or misuse. NPC’s dedicated security team continuously monitors our security infrastructure to ensure adherence to rigorous security standards and protocols for cyber and physical security.

NPC’s Corporate Security Credentials:

  • SSAE-18 SOC 2 Type 2
  • FISMA NIST 800-53 Rev 4
  • FIPS 140-2
  • PCI DSS 3.2.1
  • HIPAA / HITECH
  • Tier 2 / Moderate Background Investigation (MBI) for employees
  • Robust Physical Security
  • Dedicated Security Operations Center (SOC) to Monitor and Prevent Network Intrusion (Hacking), Cyber Espionage, and Data Exfiltration (Data Breach)

Amanda Bost joins NPC as Director of Business Development for Collection Services

Amanda BostAmanda Bost brings 20 years of experience from the collection industry as she steps into the role of Director of Business Development for Collection Services at NPC, Inc. She will be responsible for driving the direction of NPC’s sales development and relationship building with top-tier debt collection agencies, providing them with the security, compliance, production and reliable delivery they expect from a vendor and business partner.

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About NPC

NPC has been removing the complexity from mission- and business-critical communications for government and regulated industries for over 50 years. As a demonstrated leader in integrated workflow solutions for print, mail and digital communications containing sensitive information, we understand regulations and compliance.
Security and quality assurance are built into everything we do, from our company culture to our innovative technology-enabled solutions and training programs that foster an engaged workforce that is passionate about our customers’ success.

Conferences & Events

NPC routinely participates in conferences and events to stay connected with the latest trends, opportunities and issues impacting the accounts receivables community.

Here’s where will be visiting next…

 

insideARM First Party Summit

(attending)

June 17-19, 2019

Nashville, TN

* co-sponsoring the Second Night Reception with our good friends from VoApps.


ACA Annual Convention & Expo

(exhibiting)

July 14-17, 2019

San Diego, CA

* Stop by and see us at Booth 520

What can we do for you?

Your ideal solution might not exist. Yet. Contact NPC to learn more.