Health Plan Solutions

Powering the member care experience from production to delivery

Health care is  complicated.  From navigating AEP to understanding EOB’s, your members are faced with a number of challenges throughout their managed care journey. Whether you’re driving acquisition, engagement, or retention, NPC’s suite of innovative solutions and comprehensive security posture helps optimize and protect the essential information your members need

Marketing COMMUNICATIONS

Now more than ever, your members want to feel a sense of trust and reliability throughout their wellness journey. We work behind the scenes to automate, personalize, and streamline your communications programs. From network expansion to member engagement, NPC’s capabilities offer solutions for secure print, mail, digital communications while saving you time & money.  

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COMMUNICATIONS

NPC combines security, accountability, and capacity to maintain the quality and integrity of your critical communications. To ensure print accuracy and 100% mail piece integrity, we protect your members’ sensitive data through a secure, closed loop process. By creating the same audit trail required by the federal government, you’ll have full visibility throughout the document lifecycle. From file receipt to mailing, this automated workflow delivers piece level verification and end-to-end chain of custody control. 

Your members are depending on you. Depend on NPC’s expertise and capabilities to help you safeguard and deliver essential information to the right member, on-time, every time. 

DATA & CONTENT MANAGEMENT

SECURE PRINTING & MAILING

DIGITAL INFORMATION DELIVERY

KITTING & FULFILLMENT

RETURN MAIL MANAGEMENT

DOCUMENT-TO-DATA CONVERSION

OUR APPROACH

From enrollment materials and welcome kits to on-going benefit information, NPC’s capabilities offer solutions for secure print, mail, digital and fulfillment. 

Your goals and needs are our motivation. To meet these, we create tailored strategies, workflows, and experiences. Together, we’ll turn your informational marketing challenges into member connections.

Whether it’s for our customers or stakeholders, NPC has a solid reputation of building and delivering on all aspects of the partnership.  Through capacity, capabilities, and processes, we have a proven ability to consistently meet the needs and evolve with an ever-changing industry.  

From campaign management to quality, NPC project managers oversee your program to ensure quality and accuracy throughout the entire production cycle. We  develop integrated closed-loop processes that include layers of safeguards and controls to ensure the right information gets to the right person on-time.

NPC is one of the largest suppliers of print/mail, document and data services to the Government Publishing Office (GPO). Throughout this decades-long partnership, the Federal Government has entrusted NPC with some of our nation’s most critical communication needs. 

For more than 50 years, NPC has helped keep millions of Americans connected to critical information in times of transition, resilience, and re-imagination. Privately owned and operated, you can feel confident in our financial strength and government backed reputation to be there for you and your members today, tomorrow, and beyond

WE'VE GOT YOU COVERED

CERTIFICATIONS

 • SOC 2 + HITRUST CSF

 • FISMA NIST 800-53             Rev 4 

 • HIPAA/HITECH           Compliant

PERSONNEL

• Federal Tier 2 Moderate Background Investigation (MBI) for Employees

• General Background Check upon Hire

• Annual Training 

    • Cyber-Security
    • Veterans Affairs Privacy, HIPAA, & Information Security Awareness
    • Safety & Security Training

PROCESS

• Production Process Control

• Material Control Plan

• Defined Control Areas:

    • Data Processing
    • Digital Print
    • Inserting & Mailing

 

PHYSICAL

• Government Certified Facility

• Restricted Access Areas

• 24/7, 365,  ADT Camera Surveillance 

• Badge access to all entrances

It's IN OUR DNA.

Let's work together.