NPC’s culture of integrity and accountability is built on delivering quality solutions and services that meet regulatory and customer program requirements. This commitment is integral to our day-to-day practices, processes and organization, ensuring the success of your goals and missions. Through constant communication, efficient processes, and a well-trained, committed team, NPC consistently delivers compliant print and mail solutions that protect your data and reputation.
Maintaining a quality culture starts with people. We’re highly intentional in our recruitment efforts and hire skilled individuals who meet positional needs and our culture. NPC employees are team players and exude a well-rounded mix of character, aptitude and drive.
Our full-time staff are responsible for documenting and delivering quality, process control, and security procedures training. Training is continuous and includes quality awareness, job-specific, cross-training, and cybersecurity awareness.
Continuous improvement (CI) is vital to the success of any organization. We invest in continuous improvement initiatives to ensure active contributions from everyone. Forums and initiatives include the CI system, Lean Team, Process Improvement Team, Safety Committee, and ongoing employee evaluations.
Through visibility and accountability, we control quality throughout the entire process. We use mechanical and software technologies, including camera verification, inspection, and press color control systems.
Our Quality Team, comprising diverse members from across the organization, investigates quality issues, performs root-cause analyses, and implements corrective actions. Quality checklists guide our standards and expectations, helping us address issues promptly.
Effective communication is critical to our quality initiatives. Formal communication forums include daily schedule meetings, monthly crew meetings, and quarterly organization-wide updates. Transparent and consistent communication keeps our employees informed and engaged, leading to high-quality products, services, delivery and customer experiences.
We set high-quality standards because you connect people to the information they depend on. We understand how your services, opportunities, and benefits positively affect people’s lives. Our strict security standards and multiple safeguards ensure the quality and integrity of your information. With real-time reporting and auditing systems, NPC guarantees the accuracy and integrity of our production processes.
Leverage our government-trusted reputation and experience the NPC difference. We’ll solve your program challenges through quality, reliability and exceptional customer support and deliver the confidence you deserve.